Shipping, Delivery & Returns
Aloha! Here’s everything you need to know about getting your Shark Tooth gear, and what we do if something isn’t right.
Where your order ships from
- Most of our clothing is made to order by our production partner. Your item is printed or embroidered after you order, then shipped straight to you.
- Patch trucker and snapback hats (Mako, Zone, Rise and Sharp) and The Orange Peel are packed and shipped by us from Georgia with USPS.
How long will it take?
All times are business days (Monday to Friday, not counting holidays). They’re estimates, not guarantees.
Made-to-order items
|
Step |
Estimated time |
|
Making your item |
2–5 business days |
|
US delivery (standard) |
3–4 business days after it ships |
|
International delivery |
5–20 business days after it ships |
|
Typical total in the US |
about 5–9 business days |
Hats and The Orange Peel (shipped by us)
|
Step |
Estimated time |
|
Packing and shipping |
within 2 business days |
|
USPS Ground Advantage |
usually 2–5 business days (lower 48 states) |
Late November through December, and bad weather, can add a few days. We’ll post holiday order-by dates in the cart as soon as they’re set.
As soon as each package ships, you’ll get an email with tracking.
Shipping costs
- Free standard shipping on orders of $100 or more, after discounts and before tax, to the lower 48 states and Washington, DC.
- Orders under $100, and orders to Alaska, Hawaii, US territories or other countries: you’ll see the shipping cost at checkout before you pay.
- Made-to-order items use our production partner’s shipping rates.
- Hats and The Orange Peel use USPS rates from Georgia.
- International orders: your country may charge import duties or taxes on delivery. These are paid by the person receiving the order.
Where we ship
- Made-to-order items: anywhere in the US, and to most countries.
- Hats and The Orange Peel: US addresses only.
Ordering a hat or The Orange Peel with clothing?
Because these ship from different places, our checkout can’t always combine their shipping:
- Order total $100 or more, going to the lower 48 or DC: check out as normal. Everything ships free, in separate packages.
- Order under $100, or going anywhere else: checkout may ask you to place the hat or Orange Peel as a separate order. Sorry for the extra step! It means you only pay the correct shipping for each package.
Why did I get more than one package?
Hats are always packed on their own, and items from different locations ship separately, even within one order. You won’t pay extra for this, and each package has its own tracking.
Changing or cancelling an order
Email aloha@sharktoothsurf.com within 2 hours of ordering to change a size, colour or address, or to cancel.
- Within 2 hours, we’ll make the change or cancel it free of charge.
- After that, we’ll still try. But once your item is in production we can’t stop it. The options below still apply.
- Hats and The Orange Peel can be changed or cancelled any time before they ship.
Something wrong? We’ll make it right.
|
Problem |
What we’ll do |
What we need from you |
|
Misprint, defect or damage |
Send a free replacement or refund that item. No need to send it back. |
Email us within 30 days of delivery with your order number and a photo |
|
Wrong item or size sent (our mistake) |
Send the right one free, or refund it |
Same as above |
|
Package lost (tracking hasn’t moved in 7 business days, or it’s 5 business days past the estimated delivery date) |
Look into it with the carrier, then send a free replacement or refund |
Email us within 30 days of the estimated delivery date |
|
Tracking says delivered, but it’s not there |
Please check with neighbors, your building and your local post office, and allow 2 business days (carriers sometimes mark parcels delivered early). Then email us. We’ll open a carrier investigation. If it isn’t found, we’ll send a one-time courtesy replacement (once per customer). |
Your order number and the delivery address |
|
Address entered wrong at checkout |
If it hasn’t shipped, we’ll fix it free. If it comes back to us, we’ll reship once the new shipping cost is paid. |
Email us as soon as you spot it |
Wrong size? One free exchange
Please check the size chart on each product page before ordering.
If your made-to-order clothing doesn’t fit, we’ll exchange it once per order for free:
- Email us within 30 days of delivery with your order number and the size you need.
- We’ll make your new size and ship it free.
- No need to send the first one back. Keep it, or pass it on to a friend.
Hats are one size and adjustable, so they aren’t part of size exchanges.
Changed your mind?
- Made-to-order items are made just for you, so we can’t take them back or refund them for a change of mind. The free size exchange above still applies.
- Hats and The Orange Peel can be returned within 30 days of delivery if they’re unused and in their original packaging:
- Email us first for return instructions. Please don’t mail anything without contacting us.
- You pay the return shipping, unless the item arrived damaged or wasn’t what you ordered.
- Once it’s back with us, we’ll refund the item price.
Refunds
- Approved refunds go back to your original payment method (card, PayPal or Afterpay), usually within 5 business days.
- Your bank or card may take a few more days to show it.
- If you paid with Afterpay, your remaining payments are reduced or cancelled.
- If the problem was our mistake, we also refund the original shipping.
Contact us
Email aloha@sharktoothsurf.com with your order number. We aim to reply within 1 business day (Monday to Friday).
Shark Tooth Surf Company (Phooey Brands, LLC) 2095 Hwy 211 NW, Ste 2F #160 Braselton, GA 30517
Please don’t send returns to this address unless we’ve asked you to.